Why is Meta Quest stuck on the Meta Logo?

In this guide, we will explore the problem of Meta Quest stuck on the Meta Logo.

The Meta Quest 2 VR Headset, formerly known as the Oculus Quest 2, is a popular device for virtual reality enthusiasts. However, like any technology, it can encounter issues from time to time. One frustrating problem that users may encounter is the device getting stuck on the Meta logo screen when powered on.

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Why is Meta Quest stuck on the Meta Logo?

The Meta Quest 2 VR Headset typically displays the Blue Meta Logo when it’s powered on. If this logo persists on the screen for an extended period, it often indicates that your Meta Quest 2 is in the process of downloading and installing a crucial software update in the background.

How to fix Meta Quest stuck on the Meta Logo?

If your Oculus Quest 2 is stuck on the logo screen and you’re looking for a solution, there’s no need to rush into a factory reset just yet. Follow these steps systematically to troubleshoot and hopefully resolve the issue without losing your data.

Method 1: Hard Reboot or Boot Menu

If waiting doesn’t work, perform a hard reboot. To do this:

Press and hold the power and volume down buttons simultaneously.
Keep holding until the boot menu screen appears.
Use the volume buttons to navigate to “Boot Device” and select it using the Power button.

Method 2: Proximity Sensor Check

Eliminate the proximity sensor as a possible issue:

Clean the sensor gently with a clean, dry microfiber cloth.
Remove the foam pad and silicon cover from the headset.
Consider disabling the auto-wake feature through the Oculus app settings.

Method 3: Connect via Oculus App

Some users have resolved the booting problem by connecting the headset via the Oculus app (proxy refresh):

Ensure your headset is on.
Open the Oculus app on your paired phone.
Check if your Quest 2 headset is listed as connected.
Open the store, launch a game, then exit.
Put on your headset again to check if the error has cleared.

Method 4: Try PC Connection

Connect your Quest 2 to a PC using a USB-C cable. Some users have reported success with this method, although the reason isn’t clear.

Method 5: Factory Reset (Last Resort)

If all else fails, consider a factory reset, but ensure your data is backed up to the Oculus cloud first:

Connect your headset to your hotspot.
Access the Universal Menu, select Settings, and enable Cloud Backup.
Wait for about 30 minutes.
Then, you can perform a factory reset either through the Oculus app on your phone or directly on the headset.

Method 6: Contact Oculus Support

If none of the above steps work, it’s time to reach out to Oculus support. Provide them with details of the troubleshooting steps you’ve already taken. Oculus support may be able to assist you further or offer a replacement if necessary. Make sure to share the 14-digit number on the battery compartment of your headset for more precise support.

Conclusion

By following these steps, you can systematically address the issue of your Oculus Quest 2 being stuck on the logo screen, hopefully resolving it without resorting to a factory reset right away. Patience and thorough troubleshooting can often save you from data loss and additional hassle.